{"id":11701,"date":"2022-11-08T12:19:36","date_gmt":"2022-11-08T12:19:36","guid":{"rendered":"https:\/\/idro.es\/?p=11701"},"modified":"2023-10-26T14:57:54","modified_gmt":"2023-10-26T14:57:54","slug":"encuesta-de-satisfaccion-ifs","status":"publish","type":"post","link":"https:\/\/idro.es\/pt-pt\/encuesta-de-satisfaccion-ifs\/","title":{"rendered":"Pesquisa de satisfa\u00e7\u00e3o IFS"},"content":{"rendered":"

De acuerdo con la norma IFS, de la que tenemos certificaci\u00f3n nivel superior, anualmente debemos hacer una encuesta de satisfacci\u00f3n para medir cuan satisfechos est\u00e1n los clientes y cu\u00e1l es el nivel de compromiso que tienen hacia nuestro servicio.<\/p>\n

Por lo general, realizar esta encuesta es la mejor manera de saber lo que opinan los clientes; y de la misma forma, conocer tambi\u00e9n a los posibles clientes insatisfechos y prevenir que dejen de trabajar con nosotros.<\/p>\n

Nos complace anunciar que durante la temporada de verano hemos empezado a mandar las primeras encuestas y, al margen de que a\u00fan nos faltan algunos clientes por responder, \u00a1los resultados han sido de lo m\u00e1s satisfactorios!<\/strong><\/p>\n

Entre las preguntas que incluimos en nuestra encuesta se encuentran:<\/p>\n

    \n
  1. \u00bfSe atienden adecuadamente sus pedidos, avisos, consultas y sugerencias?<\/li>\n
  2. \u00bfEs la respuesta de IDRO adecuada y r\u00e1pida?<\/li>\n
  3. \u00bfEst\u00e1 usted satisfecho con la relaci\u00f3n calidad\/precio de nuestro servicio?<\/li>\n
  4. \u00bfQu\u00e9 opini\u00f3n le merece el trato recibido por nuestro personal?<\/li>\n
  5. \u00bfSon suficientes para usted los servicios adicionales que ofrecemos (transporte, encajado, picking, etc)?<\/li>\n
  6. Valore el grado de cumplimiento de sus necesidades y expectativas<\/li>\n
  7. Respecto a la competencia, \u00bfC\u00f3mo nos valora?<\/li>\n
  8. \u00bfC\u00f3mo recomendar\u00eda IDRO a un amigo\/ proveedor\/ cliente?<\/li>\n
  9. Valore a continuaci\u00f3n la atenci\u00f3n recibida por parte de IDRO a nivel t\u00e9cnico<\/li>\n
  10. Valore a continuaci\u00f3n la atenci\u00f3n recibida por parte de IDRO a nivel comercial<\/li>\n
  11. A nivel comercial \u00bfha quedado satisfecho con el trato de IDRO en el \u00faltimo a\u00f1o?<\/li>\n<\/ol>\n

    \"\"<\/a><\/p>\n

    Imagen 2. Resultados promedio de las encuestas de satisfacci\u00f3n realizadas en 2022.<\/p>\n

    Como pod\u00e9is ver, todos los resultados est\u00e1n por encima de 4 y nuestro resultado medio final es de 4\u201958<\/strong>, por lo que se puede deducir que \u00a1todos nuestros clientes est\u00e1n m\u00e1s que contentos con nuestro servicio!<\/p>\n

    Con esta encuesta corta y sencilla pero directa, abordamos tanto el servicio pre como el postventa y los departamentos de producci\u00f3n, calidad y comercial, que son principalmente los que est\u00e1n en contacto directo con nuestros clientes.<\/p>\n

    Como puede ver, en IDRO siempre procuramos responder ante cualquier problema que puedan tener relacionado con HPP. Si quiere trabajar seguro, o m\u00e1s informaci\u00f3n acerca de las altas presiones, consulte a nuestros expertos por tel\u00e9fono 962978779 o por e-mail calidad-tecnologia@idro.es<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

    De acuerdo con la norma IFS, de la que tenemos certificaci\u00f3n nivel superior, anualmente debemos hacer una encuesta de satisfacci\u00f3n para medir cuan satisfechos est\u00e1n los clientes y cu\u00e1l es el nivel de compromiso que tienen hacia nuestro servicio. Por lo general, realizar esta encuesta es la mejor manera de saber lo que opinan los […]<\/p>\n","protected":false},"author":4,"featured_media":11699,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[254],"tags":[90,321,322,302],"class_list":["post-11701","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticia","tag-hpp-pt-pt","tag-idro-pt-pt","tag-ifs-pt-pt","tag-maquila-pt-pt"],"yoast_head":"\nPesquisa de satisfa\u00e7\u00e3o IFS - IDRO<\/title>\n<meta name=\"description\" content=\"De acordo com a norma IFS, para a qual possu\u00edmos certifica\u00e7\u00e3o de n\u00edvel superior, devemos realizar anualmente uma pesquisa de satisfa\u00e7\u00e3o.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/idro.es\/pt-pt\/encuesta-de-satisfaccion-ifs\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pesquisa de satisfa\u00e7\u00e3o IFS - IDRO\" \/>\n<meta property=\"og:description\" content=\"De acordo com a norma IFS, para a qual possu\u00edmos certifica\u00e7\u00e3o de n\u00edvel superior, devemos realizar anualmente uma pesquisa de satisfa\u00e7\u00e3o.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/idro.es\/pt-pt\/encuesta-de-satisfaccion-ifs\/\" \/>\n<meta property=\"og:site_name\" content=\"IDRO\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-08T12:19:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-26T14:57:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/idro.es\/wp-content\/uploads\/2022\/11\/logo-ifs.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"530\" \/>\n\t<meta property=\"og:image:height\" content=\"355\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"M\u00aa Luz Villa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"M\u00aa Luz Villa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/idro.es\\\/pt-pt\\\/encuesta-de-satisfaccion-ifs\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/idro.es\\\/pt-pt\\\/encuesta-de-satisfaccion-ifs\\\/\"},\"author\":{\"name\":\"M\u00aa Luz Villa\",\"@id\":\"https:\\\/\\\/idro.es\\\/#\\\/schema\\\/person\\\/e5b585c0a62172df0d10c08c6875858b\"},\"headline\":\"Pesquisa de satisfa\u00e7\u00e3o IFS\",\"datePublished\":\"2022-11-08T12:19:36+00:00\",\"dateModified\":\"2023-10-26T14:57:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/idro.es\\\/pt-pt\\\/encuesta-de-satisfaccion-ifs\\\/\"},\"wordCount\":394,\"publisher\":{\"@id\":\"https:\\\/\\\/idro.es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/idro.es\\\/pt-pt\\\/encuesta-de-satisfaccion-ifs\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/idro.es\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/logo-ifs.jpg\",\"keywords\":[\"hpp\",\"IDRO\",\"IFS\",\"maquila\"],\"articleSection\":[\"Not\u00edcia\"],\"inLanguage\":\"pt-PT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/idro.es\\\/pt-pt\\\/encuesta-de-satisfaccion-ifs\\\/\",\"url\":\"https:\\\/\\\/idro.es\\\/pt-pt\\\/encuesta-de-satisfaccion-ifs\\\/\",\"name\":\"Pesquisa de satisfa\u00e7\u00e3o IFS - 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